Infinex.

Refund Policy

This policy explains how refunds work for fees paid to Infinex Corporation for its technology services. It also makes clear that loan repayments and customer transactions are the responsibility of the relevant financial institution, not Infinex.

Last updated: 15 July 2026

1. What this policy covers

This Refund Policy applies to fees paid to Infinex Corporation ("Infinex") for its technology services, such as software development, licensing, subscriptions, hosting, maintenance and support.

What this policy does not cover. Infinex is a technology partner, not a lender or financial institution. This policy does not apply to loan disbursements, EMIs, repayments, interest, charges or any other transaction between a customer and a financial institution. Those amounts are collected, held and refunded (if applicable) by the relevant institution under its own policies — see Section 6.

2. Project and development fees

Custom development is delivered against an agreed scope and, usually, a milestone schedule set out in the Service Agreement. Unless that agreement states otherwise:

  • Deposits / advance fees are used to reserve capacity and begin work and are generally non-refundable once work has commenced.
  • Completed milestones — work that has been delivered and accepted — are non-refundable.
  • Work in progress — if you cancel mid-milestone, we will invoice for work performed up to the cancellation date and refund any unearned balance already paid for that milestone.

3. Subscriptions, hosting and support fees

  • Recurring fees are billed in advance for each billing period (for example, monthly or annually).
  • You may cancel a subscription for the next billing period; fees already paid for the current period are generally non-refundable, except where required by law or expressly agreed.
  • Where we materially fail to meet an agreed service level (SLA), any service credits or remedies are provided as set out in the applicable Service Agreement.

4. How to request a refund

To request a refund of Infinex service fees:

  1. Email hello@infinexcorp.iowith the subject line "Refund request".
  2. Include your invoice or contract reference, the amount and the reason for the request.
  3. We will acknowledge within 3 business days and aim to resolve eligible requests within 10–15 business days.

Approved refunds are made to the original payment method or bank account used for the payment. Any applicable taxes are handled in accordance with law.

5. Non-refundable items

  • Third-party costs already incurred on your behalf (for example, licences, cloud usage or API fees).
  • Delivered and accepted work, and elapsed subscription periods.
  • Fees where a refund is expressly excluded in the Service Agreement.

6. Loan and customer transactions

If you are a customer of a business that uses an Infinex-built platform (for example, a borrower), any request relating to a loan, EMI, repayment, interest, charge, disbursement or refund must be raised with that financial institution directly. Infinex does not hold those funds and cannot issue refunds for them. The relevant institution is responsible for its own refund, reversal and grievance-redressal process.

7. Disagreements about a refund

If you disagree with a refund decision, you may escalate it under our Dispute Resolution Policy.

8. Contact

For any question about this policy, contact us at hello@infinexcorp.io.